Privacy Policy

ICB Clinics Pty Ltd (ICB) (“we”, “us”, “our”) is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information when you access our services.

We collect personal and health information necessary to provide safe and effective health services. This may include:
 

Personal Information

• Name, date of birth, address, phone number, and email address.

• Medicare number, healthcare identifiers, and payment information.
   

Health Information

• Medical history, test results, current and past medications, allergies, and treatment notes.

• Consultation notes and correspondence from other healthcare providers.
   

Other Information

• Communication records (emails, forms, telehealth recordings).

• Feedback, complaints, or enquiries.
   

We do not collect more information than is reasonably necessary for your care or legal compliance.

We collect information through:
 

• Direct interactions (consultations, forms, emails, phone calls – recorded (with your consent) and non-recorded).

• Telehealth sessions or online booking systems.

• Referrals or medical reports from other practitioners, specialists, or laboratories (with your consent).
   

Where information is collected from a third party, we take reasonable steps to ensure you are aware of the collection and purpose.

Your information is used to:
 

• Provide clinical assessment, diagnosis, and ongoing management.

• Coordinate care with other healthcare professionals (with your consent).

• Issue prescriptions or pathology referrals as clinically appropriate.

• Manage bookings, payments, and administrative processes.

• Meet legal, professional, and reporting obligations under Australian law.

• Conduct quality assurance, staff training, and regulatory compliance reviews.
   

We do not use your information for direct marketing without your express consent, and we never sell or rent your data.

We may disclose your personal or health information only in the following circumstances:
 

• To other treating healthcare professionals involved in your care.

• To pharmacies or pathology laboratories for clinical purposes, as authorised by you.

• To regulatory authorities (e.g. AHPRA, TGA, Medicare) when legally required.

• To insurers, legal representatives, or law enforcement agencies, where disclosure is mandated by law.

• To third-party service providers (e.g. IT support, telehealth platforms) who are contractually bound to maintain confidentiality and data security.
   

All disclosures are made in accordance with privacy law and ethical obligations.

We use secure electronic health record systems and, where applicable, encrypted telehealth platforms.
 

• All electronic records are password-protected and accessible only to authorised staff.

• Paper records (if any) are stored in locked facilities.

• Data is retained for the minimum period required by law (generally 7 years for adults, or until age 25 for minors).

• When data is no longer required, it is permanently destroyed or de-identified.

If you participate in telehealth consultations, your information is transmitted using encrypted systems compliant with Australian Digital Health Agency standards.
We take reasonable steps to protect against unauthorised access, but we cannot guarantee absolute security for information transmitted over the internet.​

You may request access to your personal or health information at any time.
 

• Requests must be made in writing to the Privacy Officer (see contact details below).

• Access will generally be provided within a reasonable timeframe, subject to legal or clinical exceptions.

• If any information is inaccurate, incomplete, or outdated, you have the right to request correction.

We do not routinely disclose information overseas.
If information must be shared outside Australia (e.g., with a secure cloud service provider), it will only occur with your consent and in accordance with APP 8, ensuring comparable data protection standards.​

If you have concerns about how your personal information has been handled, please contact our Privacy Officer at:

info@icbclinics.com.au
0411 157 222
 

We take all complaints seriously and will respond in writing within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

Phone: 1300 363 992

We may amend this Privacy Policy from time to time to reflect legal, operational, or technological changes.
The current version will always be available on our website or upon request.​

ICB Clinics Pty Ltd
Email: info@icbclinics.com.au
Phone: 0411 157 222
Address: 10 Clarke Street, Granville, NSW, 2142